Refund Policy

Last updated: 1 October 2026

Billing is handled by Paddle

All payments for Validitool subscriptions are processed by Paddle.com Market Ltd, who acts as the Merchant of Record and is the seller of record on your invoice/receipt. Refunds are issued by Paddle on our behalf.

Cancelling your subscription

You can cancel your subscription at any time from your dashboard's billing portal. Cancelling stops future renewals, but does not automatically refund the current billing period — you retain access to your paid tier until the end of the period you've already paid for. Deleting your account instead cancels the subscription immediately, and the rest of the current period is not refunded automatically (the money-back guarantee below still applies).

Money-back guarantee

If you are a first-time subscriber and are unhappy with the Service, contact us within 14 days of your initial charge at billing@validitool.com or support@validitool.com and we will arrange a full refund through Paddle. This guarantee applies once per customer.

Renewal charges

Outside of the money-back guarantee above, renewal charges for subsequent billing periods are non-refundable, except where required by applicable consumer protection law in your jurisdiction.

Exceptions

We reserve the right to decline a refund request where we reasonably believe the Service was used in violation of our Terms of Service, including excessive usage inconsistent with normal evaluation of the product.

How to request a refund

Email billing@validitool.com or support@validitool.com with your account email and the reason for your request, or use the refund option in the receipt email Paddle sends you after checkout.